Return Policy

Return Policy

By purchasing from our online store you agree to our return policy in full as listed below. You can return your items for a prompt refund or exchange within 30 days of the order date. Please mail your package in a prepaid, insured, traceable method to the address below with the attention line to “Customer Service.” Please put a note in your return package with your full name, order number, and whether you are looking to return or exchange the item. The original shipping and handling charges are not refundable. This excludes limited or posted special items.

*The swatches on our website represent our colors as close as possible, however the actual color may appear different on everyone.

Contact address:

 

Our policy lasts 30 days. If 30 days have gone by
OFRA Cosmetics

Telephone (061) 490-6709

E-mail: [email protected]

Please visit our Shipping & Returns FAQ page.

Our Full Return Policy

ATTN: Customer Service Department

20 Francois St
Bonnie Brae, Cape Town, 7570

since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Non-returnable items:
Gift cards
Limited or special edition items including: (“Four Shades of Romance” Collection , Liquid Lipsticks in the shades “Miami Fever”, “Havana Nights”, “Aries”, “Hypno”, “Charmed”, “Versailles”, “Monaco” and “Santorini”. Also powder Highlighters in “You Dew You” and “You Glow Girl”).
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 20 Francois St Bonnie Brae, Cape Town, 7570

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 20 Francois St Bonnie Brae, Cape Town, 7570

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If your refund is approved, you will be refunded the subtotal amount of your original order.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.